The Sunhat Moment
That's why Rehm & Co. chose Sunhat to help them increase the efficiency in responding to their customer’s sustainability requirements and unlock the potential of their sustainability data.
With Sunhat, the team at Rehm & Co. is now able to automate the collection of answers and evidence from their farmer network. Moreover, they can verify the information and gather key insights about the supply chain. This enables them to efficiently report on the progress of their sustainability-related actions and to prove their high ethical and sustainable standards.
For Rehm & Co., the biggest productivity boost is that this data can be used to respond to requests from multiple customers. Now the team can get back to growing their sustainable business and driving impactful change, while responses are automatically collected and maintained through Sunhat.
How Rehm & Co. Uses Sunhat
To maintain the collected data and keep it up to date, they use automated collection tasks in Sunhat. Based on these collection tasks, their partners receive regular reminders to provide sustainability data and information to report and verify progress.
Sunhat’s intuitive and user-friendly interface facilitates collaboration to prepare responses for customers.
All the collected sustainability data and documentation is stored in Sunhat’s central workspace. This allows them to leverage answers of previous reports, which can then be used directly or be modified to respond to similar requests from other customers and stakeholders. Responses to customers are converted into the required format and sent out from the system.
The software onboarding took place in close cooperation with Sunhat’s team including sustainability and compliance experts, who together with Rehm & Co. set up the product environment, so that it optimally meets their company's needs. The regular exchanges and personal consultations with Sunhat’s team are highly valued by Rehm & Co..
Saved Time, Scaled Sustainable Business
Rehm & Co. were able to reduce the time spent on preparing responses for their customers by 50%. This has helped them increase their productivity and improve their outcomes in several areas:
- Customer success: As data from previous answers is available in one central place, they can now easily leverage it when closing deals with business customers.
- Data management: They have established better operations around the management and maintenance of sustainability data and documentation.
- Sustainability reporting: They base their reporting practices on quickly available primary data and are now able to prove the developments and results of their sustainability progress in no time.
It’s great to see that proactively exchanging verified sustainability information makes 95% of our customers happy. In the past, this information exchange was not in demand and was too resource intensive. But now, everyone in the green coffee industry, and in any other industry with sensitive supply chains towards social and climate factors, should be looking at it.
Source header image: Rehm & Co. I Rwanda I Women Coffee Extension I Picture: Muraho Trading